QuickBooks being the best in the accounting business, has gained many customers over time, and continues to gain more with its advanced features. Customer’s reliability on QuickBooks is increasing as the software comes up with various features that help the business run smoothly and profitably. But the real problem arises when the QuickBooks crashes without any prior warning, and the user cannot work on it. The QuickBooks crashing error appears with a message that reads, ‘QuickBooks has stopped working.’ The reason behind the error remains unknown. Continue reading the blog to learn about its reasons and solutions.
Call us at 1.800.579.0391 and avail yourself of the advanced troubleshooting techniques to eliminate the problem of QuickBooks crashing.
Reasons as to Why your QuickBooks stopped working
The QuickBooks crashing error can be harmful as there is the risk of losing company files and data. There can be more than one reason behind the crashing problem, and they are as follows-
- The user might be using a damaged Windows operating system, that is making the QuickBooks freeze.
- QuickBooks will stop working if the user’s hard drive is corrupted.
- If the program files that the user wants to access are damaged, or the QuickBooks desktop installation is damaged, the error will occur.
- The QuickBooks will cease to function if the QBWUSER.ini file is corrupted.
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Resolve the problem of QuickBooks Crashing
1- Run Quick Fix my Program from the QuickBooks Tool Hub to resolve the issue.
- First off all, download and install the latest QB Tool Hub.
- Then, open the downloaded file and click Program Problems.
- Select Quick Fix my Program.
- And start QB desktop and open the data file.
2- Use the QuickBooks Install Diagnostic Tool from the Tool Hub.
- Open the QuickBooks Tool Hub.
- Select Program Problems.
- Select QB Program Diagnostic Tool and let it run. It takes 20 minutes.
- After the process gets completed, restart the system and relaunch QuickBooks.
3- Rename the QBWUSER.ini file.
If the file is damaged, renaming it would resolve the problem.
- First, you need to open the folder where the QBWUSER.ini file is saved and if you can’t find the folder, enable the hidden files and folders.
- Then, right-click the QBWUSER.ini file and choose Rename.
- Add (.old) after the file name as (QBWUSER.ini.old).
- Rename the EntitlementDataStore.ecml file.
- And reopen QuickBooks desktop.
Try opening a sample company file if the software opens after renaming QBWUSER.ini or EntitlementDataStore.ecml file. Want to access the sample company file, but not your company file? Copy your file to a different folder and open it from a new location. When your file gets opened, the issue could be a damaged folder or folder permissions, and still, you can’t access your company file; it is damaged. If QB doesn’t start, the installation is damaged.
The problem of the QuickBooks crashing can persist even after trying the troubleshooting steps. In that case, contact our support team at 1.800.579.0391 and our team member will help you resolve your issue.
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